Frequently Asked Questions
Everything you need to know about your fitness journey and equipment.
How much does shipping cost for heavy gym equipment?
Standard shipping is free on all orders over $99. For heavy items like treadmills and power racks, a flat-rate freight fee may apply, which is calculated at checkout based on your location.
Do you offer professional installation services?
Yes, we partner with certified technicians to offer white-glove delivery and assembly for large cardio and strength equipment. You can select this option during the checkout process.
What is your return policy for fitness gear?
We offer a 30-day money-back guarantee. Items must be returned in their original packaging and in like-new condition. Please note that for hygiene reasons, wearable items and supplements cannot be returned if opened.
Do the products come with a manufacturer warranty?
All our high-end equipment comes with a standard manufacturer's warranty covering parts and frame. We also offer extended protection plans for additional peace of mind.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm and Klarna, allowing you to pay for your equipment in monthly installments.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery's progress in real-time.